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Paramount to E-Merge tech is the sustenance of an exclusive work culture that has effectively driven the organization on the path of success. E-Merge tech’s winning blend comprises of teamwork, innovation, technology and vision, which takes shape to form a very unique work ethos.
The organization ensures that it absorbs highly talented people with good problem-solving abilities. E-Merge tech truly values those who exhibit leadership abilities and prove to be highly intelligent with a creative bent of mind.
Current Openings:
- Business Development Executive - BDE01
- Process Lead - PL01
- Quality Guru - QC01
Position: Business Development Executive
Code: BDE01
Domain Expertise: Mortgage, Market Research & Analytics, Clinical Data Management and Legal Research & Coding
Desired Profile:
- Having experience in BPO / KPO
- Experience in handling the entire sales cycle
- Hands on experience in any of the four domains (Mortgage, Market Research & Analytics, Clinical Data Management and Legal Research & Coding) would be preferred
- Excellent communication skills - both verbal and written, presentation skills & interpersonal skills are a must
- Willingness to work in any shifts
Job Description:
- Proven track record of achievements in lead generation in ITES space. Prior experience in Selling / Marketing in B2B
- Candidates should be aggressive, excellent in communication and presentation skills
- Must have flair for fixing up of appointments, face to face meetings & conference calls
- Candidates must handle the entire sales cycle - identifying prospects, making cold calls, identifying opportunities and nurture the sales team to propose
- Well acquainted with US & UK industry trends
Apply: hr@e-mergeglobal.com
Position: Process Lead
Code: PL01
Domain Expertise: Mortgage, Market Research & Analytics, Clinical Data Management and Legal Research & Coding
Desired Profile:
- Having experience in BPO out of which a minimum of 3 yrs experience in non-voice BPO
- Independently handled a team of 20+
- Experience in handling end to end operations (client interaction, project management, quality assurance, managing tight schedules)
- Willingness to work in any shifts
- Good verbal & written communication skills
Job Description:
- Manage end to end operation process (client interaction, project management, quality assurance, managing tight schedules)
- Suggest and implement process improvements related to quality and reliability
- Excellent client facing and client relationship management skills and experience
- Excellent people management skills and experience
- Incorporate a history of applying processes and practices to deliver business driven solutions
- Take responsibility for managing the quality assurance process
- Ensure client queries / complaints are resolved within specified time frame as decided in SLA's
Apply: hr@e-mergeglobal.com
Position: Quality Lead
Code: QC01
Domain Expertise: Mortgage, Market Research & Analytics, Clinical Data Management and Legal Research & Coding
Desired Profile:
- Experience as Quality Analyst
- Experience in non voice BPO , a minimum of 3 yrs
- Experience in ISO/ Six-Sigma implementation
- Willingness to work in any shifts
- Good verbal & written communication skills
Job Description:
- Validate and control the process output through Audit
- Analysis done and find out the route cause of failures
- Analyze the outcome and implementation of system-process control
- MIS reporting and monitoring the process performance
- Preparing Product Quality Manual & Analysis report
- Provide and facilitate the process approach by deploying Six-Sigma
Apply: hr@e-mergeglobal.com
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